I started out in my professional career as a health based social worker, involved with children in terminal care. From these experiences I became interested in why parents often separated after such significant loss, and the importance of connection. This interest, drew me into the world of family, community and workplace dispute resolution, reconciliation and mediation.
After completing a Post Graduate Diploma in Dispute Resolution, I went on to complete my Fellowship in mediation with the Arbitrators’ & Mediators’ Institute of New Zealand, of which I am the current Vice President.
I have over 30 years of experience working with people in distress and difficulty, either in their personal or professional lives. I am known for being creative, hard- working and achieving solutions in entrenched disputes. My years of professional training and experience in both social work and dispute resolution create a unique solution-focused approach to shift the obstacles that get in the way of agreements being reached, and resolution in workplace dilemmas.
In addition to my dispute resolution practice I provide executive and employee coaching either in-person, or on-line. Many of the issues that end in conflict, can be either avoided or managed well, with the assistance of workplace support and coaching. I provide bespoke training and workshops to businesses and organisations focusing on communication, how to have those difficult conversations, high conflict personality, negotiation, how to give and receive feedback, change and resistance to change and the interpersonal issues that cause conflict and toxicity. I bring research, insight, fun and practical skills and resources, to your coaching, training workshops or conference presentations.
Memberships, Affiliations and Acknowledgements
Fellow of the Arbitrators’ and Mediators’ Institute of New Zealand (FAMINZ (Med))
Fellow of the Resolution Institute (resigned 2018)
Winner of the 2014 Ann Edge Memorial Award for Excellence in Fellowship Mediation
Rated by NZ National Business Review (July 2014) as being in the top 10 family mediators in NZ
AMINZ Panel of Mediators: Family Dispute Resolution, Elder Issues, Independent Police Conduct Authority List of mediators
AMINZ Council Vice President 2018 / 2019
Contract teacher for Massey University Dispute Resolution Centre (2014 - 2017)
Member of the American Bar Association Dispute Resolution Section (2014 - )
Member of the Association of Family and Conciliation Courts (2015 - 2018)
Registered social worker with the Social Work Registration Board (1986 -2018)
ACCORD 3 member (2016 - )
Member of United Nations Women New Zealand (2014 - )
Hawkes’ Bay Restorative Justice Te Puna Wai Ora Inc (2010-2017)
Bachelor Social Work: Massey University Palmerston North New Zealand (1986)
Post Graduate Diploma in Business (Dispute Resolution): Massey University Palmerston North New Zealand (2010)
Te Reo Maori Level Two (Te Wananga o Aotearoa) 2013
Health and Disability Commission: Expert Advisor (2007 - 2018)
Ministry of Social Development: Review & Client Representative Adjudicator (2004 - 2017)
Ministry of Justice: Mediator Family Court (2014 - )
Accident Compensation Corporation: Professional Workplace Supervisor (2001 - )
Internal Affairs: Confidential Listening Service (2012)
Retirement Commission : Mediator (2011 - )
EQC Panel of Mediators : Mediator (2011 - 2016)
Independent Police Conduct Authority: Mediator (2016 - )